Privacy Policy
You Yangs Massage & The You Yangs Wellness Centre
ABN: 25 813 725 108 Last updated: 13 October 2026
1. Our Commitment to Your Privacy
At You Yangs Massage and The You Yangs Wellness Centre, we respect your privacy and are committed to protecting the personal and health information you share with us.
Both registered business names operate under the same Australian Business Number (ABN), and this Privacy Policy applies to all massage, wellness treatments and related services provided by our business.
We handle personal and health information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), where applicable, and the Health Records Act 2001 (Vic).
2. Personal and Health Information We Collect
To provide safe, appropriate and personalised treatments, we may collect:
- Your name, date of birth and contact details.
- Relevant medical history and existing health conditions.
- Information about medications, injuries, allergies and other health considerations.
- Information provided through our online client intake and consent forms.
- Appointment history, treatment notes and relevant health records.
- Booking, payment and gift voucher information.
- Communications and enquiries relating to our services.
We aim to collect only the information reasonably necessary to provide our services and manage our business.
3. Why We Collect Your Information
We collect and use personal and health information to:
- Assess your suitability for massage and wellness treatments.
- Identify potential contraindications or treatment precautions.
- Provide safe, appropriate and personalised services.
- Manage appointments, cancellations and booking reminders.
- Maintain accurate client and treatment records.
- Respond to enquiries and requests.
- Process payments and manage gift vouchers.
- Meet our legal and professional obligations.
Providing relevant health information helps us assess your suitability for treatment. If essential information is not provided, we may be unable to safely proceed with your appointment.
4. How We Collect Information
We generally collect information directly from you through:
- Online client intake and consent forms.
- Our OpenChair appointment booking system.
- Consultations and treatment discussions.
- Telephone, email and website enquiries.
- Information you voluntarily provide during your visits.
Where permitted by law, we may also receive relevant information from another person or healthcare provider.
5. How We Store and Protect Your Information
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
Client intake forms and associated records are managed electronically through our booking and record management systems, including OpenChair.
Access to client information is limited to authorised personnel and service providers who require access for legitimate business purposes.
We take reasonable precautions to maintain confidentiality and safeguard your information.
6. Sharing Your Information
We respect the confidentiality of your personal and health information and do not sell it to third parties.
We may disclose information where reasonably necessary and legally permitted, including to:
- Authorised staff and treating practitioners.
- Appointment booking, payment and technology service providers.
- Healthcare professionals where you have provided appropriate consent or disclosure is otherwise permitted by law.
- Government authorities or other parties where required or authorised by law.
We expect service providers handling personal information on our behalf to maintain appropriate privacy and security protections.
7. Overseas Handling of Information
Some third-party technology providers may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will comply with applicable privacy requirements, including identifying relevant countries where required.
8. Appointment Reminders and Communications
We may contact you by telephone, email or SMS regarding:
- Appointment confirmations and reminders.
- Booking changes or cancellations.
- Important information relating to your treatment.
- Updates to client records or our appointment booking system.
These communications help us manage your appointments and provide our services.
9. Marketing Communications
From time to time, we may share information about new services, special offers, gift vouchers or business updates.
We will only send marketing communications where you have consented or where otherwise permitted by law.
You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided.
Choosing not to receive marketing communications will not affect your ability to receive treatment or necessary appointment communications.
10. Accessing and Correcting Your Information
You may request access to the personal and health information we hold about you.
If you believe your information is inaccurate, incomplete or outdated, you may request that it be corrected.
We will respond to requests in accordance with applicable privacy and health records legislation.
11. Retention of Health Records
We retain client health records for the periods required under applicable Victorian legislation.
Generally, records must be retained for at least seven years after the last occasion on which a health service was provided.
Where a client was under 18 years of age at their last appointment, records are generally retained until the client reaches 25 years of age.
Records are securely destroyed or de-identified when they are no longer required and disposal is legally permitted.
12. Website Privacy and Cookies
Our website may use cookies and similar technologies to support website functionality and improve the visitor experience.
Cookies may collect information about website usage and browser activity.
You can manage or restrict cookies through your browser settings.
Our website may contain links to external websites. We are not responsible for the privacy practices of websites operated by other organisations.
13. Privacy Concerns and Complaints
If you have questions, concerns or complaints regarding how your personal or health information is handled, please contact us.
We will review your concern and respond within a reasonable timeframe.
If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner, as appropriate.
14. Contact Information
You Yangs Massage & The You Yangs Wellness Centre ABN: 25 813 725 108 Privacy Contact: Sally Nicholas Phone: 03 5282 2299 Mobile: 0429 955 145 Email: [email protected] Website: youyangsmassage.com.au
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The most current version will be available on our website.